Open to any independently owned hotel who can demonstrate a high level of customer service in terms of its meetings and event business.
- UK only independent hotels must be privately owned and operated and not franchised or owned by a hotel group or chain.
- The hotel should have not less than three meeting and event spaces used for business events.
- Nominees need to demonstrate a high level of customer service.
- Nominees need to demonstrate the benefits to clients and end delegates in terms of the product offer, technology, accessibility and through sustainability policies and practice.
Nominees should include supporting evidence which could include (but not limited to), client testimonials, references, case studies, Net Promotor Scores and repeat business percentages.